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On Going Maintenance PDF Print E-mail

We provide ongoing support and maintenance packages to provide our clients with more cost effective service.  It can be such a chore to keep your I.T. systems up-to-date and trouble free, and this is why a lot of people don't.

Unfortunately businesses who do not maintain their systems effectively are prone to serious computer problems due to viruses and general 'glitches' in how their systems are configured. Can your business afford the downtime?

Having a maintenance agreement can be an extremely convenient and cost effective method of managing your I.T. systems, helping to dramatically reduce the risk of system downtime.

Livewire Solutions can provide three levels of support on an on-going basis:

Support Plan

Our traditional ongoing support plan is for businesses looking for a traditional retainer support service for ongoing technical support and advice. A service retainer will ensure preferential rates and a quick response when it's needed. We provide the following services to our clients:

  • Support queries by email
  • Telephone support and advice
  • Inclusive hours per month
  • Preferential call out and hourly rates
  • Remote access support
  • Backup and recovery solutions
  • Complimentary access to our online client area

Pro Active Plan

We provide a specialised maintenance agreement to proactively manage your PCs, networks and servers, allowing you the peace of mind to concentrate on your core business looking for that extra service. A fully qualified Livewire Solutions technician visit on a regular basis acting as your IT manager, to ensure your systems are managed and maintained to maximise efficiency and minimising downtime from every day risks. Your time is better spent keeping your business ahead of the competition. So give your business the full attention it deserves and place responsibility for I.T. in the hands of the I.T. professionals.

With peace of mind in knowing that we are there when you need us, we provide the following:

  • Telephone support
  • 8 hour on-site technical support response time
  • Inclusive support queries by email
  • Preferential call out and hourly rates
  • Remote access support
  • Preferential emergency call out rates outside of business hours
  • Regular PC, network and server health checks
  • Virus prevention
  • Backup and recovery solutions
  • Network management
  • Complimentary access to our online client area

Website Support Plan

If you use our website content management system, having a support plan will ensure your website remains safe and secure through upgrades, and you have the latest website guides helping you make the most of your website. If you use our website content management systems, you will find the system incredibly easy to use and manage. So why subscribe to a website support plan? The benefits to you and your business include:

  • Optional inclusive support incidents should you need them
  • Reduced or eliminated call out fees
  • Lower hourly rates
  • Updates to the User and Feature guides
  • Ongoing Google site map registration
  • Ongoing Froogle product list registration
  • Website software upgrades
  • New plug-ins when they become available
  • Complimentary access to our online Client Area
  • Database and file backups

Our user guides are written to help you make the most of the website system, and provide the information you need to make the site as search engine and user friendly as possible. As the website software is upgraded, the guides are updated to reflect the software changes, as well as new site optimisation techniques.